If you have any questions you can contact us using the details below:

Need help with registration, passwords or OTC's? 

If you are experiencing problems with registering for this site, forgotten username and/or password, or have not received your One Time Code to complete registration, you can call us on 0141 566 7578 or email us at [email protected] .

Please note the PRISM support Helpline is open from Monday to Friday between the hours of 9am - 5pm.  

For ALL other queries relating to your pension scheme please contact the Scheme Administrators at

Hymans Robertson LLP
PO Box 27170
G2 9NF

Telephone: 0141 566 7578

Email: [email protected]

Pension Payroll Queries 

For advice on Tax Codes, Allowances & Tax Bands please contact HM Revenue & Customs on 0300 200 3300 or at www.hmrc.gov.uk.  It helps if you have your National Insurance number and PAYE Reference of 120/XA89893 to hand when you call.  

For other Pension Payroll queries contact the Hymans Robertson Pension Payroll team on 0141 566 7640.